Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods including malt extract, hops and grains are not eligible for returns.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

If for any reason you feel the need to return a product more than 30 days after purchase, it is the discretion of BrewHQ whether or not to issue a full or partial refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cheers@mybrewhq.ca

Clearance Items (if applicable)

Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cheers@mybrewhq.ca and send your item to:

BrewHQ
105 Akerley Blvd.
Unit D
Dartmouth, Nova Scotia
B3B 1R7

Shipping
To return your product, you should mail your product to:

BrewHQ
105 Akerley Blvd.
Unit D
Dartmouth, Nova Scotia
B3B 1R7

At the discretion of BrewHQ you may be responsible for paying for your own shipping costs for returning your item.